Washington community leaders earn professional guide certification

Iowa State University recently announced that four Washington residents have earned the recognition of Certified Professional Guide.

Michelle Redlinger is executive Ddirector for the Washington Chamber of Commerce and provides community tours with an emphasis in new businesses, residents, or possible employees relocating to the area.

Isabella Santoro is the owner of Dodici Shop and she is available for community tours.

Millie Youngquist is qualified for community tours and historic architecture.

Crystle Christner is the manager of the State Theater, and she will provide tours of the oldest movie theater in the world.

The Professional Guide Training and Certification program is the first of its kind in Iowa, specifically designed by Iowa State University Extension and Outreach Community Development Specialists for staff and volunteers who deliver interpretive programs or lead guided community tours to the public. Certification candidates must complete a training workshop, which combines theoretical foundations of the profession with practical skills in delivering quality experiences to visitors. The final certification process is conducted at each individual's place of work, directly applying professional guide practices most appropriate for each community or attraction, and improving visitor experiences across Iowa.

ISU's professional guide training workshop and certification program can be held in any Iowa community. For more information about this program see www.extension.iastate.edu/communities/professional-guide-training-and-certification or contact ISU Extension State Tourism Specialist Diane Van Wyngarden at dvw@iastate.edu.