Henry County Health Center cited for patient satisfaction

Henry County Health Center was recently recognized by iVantage Health Analytics as a HealthStrong? Award winner for Excellence in Patient Satisfaction, reflecting top quartile performance among all acute care hospitals in the nation.

?Henry County Health Center is honored to once again receive recognition for excellence in patient satisfaction. This award, along with our recent Top 10 Hospital of Choice Award, shows our commitment to patient satisfaction and the important role of customer service in healthcare,? commented HCHC CEO Robb Gardner.

?The announcement of this award was made in conjunction with National Rural Health Day. Customer service is vital in the delivery of healthcare, but we must also remember how fortunate we are to have local access to quality healthcare services. The fact that these services are offered close to home, by healthcare providers you know and trust, ensures the personalized, quality care that you expect and deserve.?

iVantage Health announced the latest HealthStrong Award? winners at the annual meeting of the National Organization of State Offices of Rural Health held this October in Asheville, NC. The HealthStrong Awards are based on The Hospital Strength Index?, a national ratings program developed by iVantage to recognize top performing hospitals based on key metrics critical to success in the new healthcare marketplace. The Hospital Strength Index ranks all 4,400+ U.S. general acute care hospitals, including the 1,300+ Critical Access Hospitals. The Index is based on eight performance categories, measuring 56 different performance metrics. The Index offers hospital executives, trustees and boards of directors an objective way to measure their relative performance internally and among their peers.

Small and rural hospitals play a critical role in providing efficient and effective healthcare that is comparable to its larger urban counterparts. ?Rural hospitals have new and difficult demands that can only be managed with better information. The Hospital Strength Index reflects the multiple challenges of running a hospital by incorporating the measures on which the industry has worked to gain consensus and standardization,? said John Morrow, executive vice president of iVantage Health Analytics, Inc.